Our Basic Guiding Principles

Customer Focus

Team members demonstrate a commitment to provide quality products and services to the customer.
  • Always remember that the customer is why we are here
  • Look for solutions that are mutually beneficial
  • Handle difficult situations with patience and care and understand the customer’s point of view
  • Provide quality products and services by striving to exceed the needs and expectations of our customers


Team members possess a high level of ethical behavior.
  • Be honest, fair, trustworthy and do the right thing
  • Maintain confidentiality
  • Address and report unethical behavior
  • Demonstrate consistency between what is said and what is done

Teamwork and Learning

Team members communicate and work together to achieve common goals.
  • Create and reinforce a positive work environment with humor and common courtesy
  • Never be afraid to ask for assistance from another team member
  • Practice non-defensive behavior and inquire into other team members’ thinking
  • Resolve conflicts directly with the person involved
  • Be proactive versus reactive in problem solving
  • Fellow team members are co-owners – treat them as you would like to be treated
  • Admit to mistakes and share what you’ve learned
  • When presenting problems always bring your best ideas for solution
  • Communicate negative information as quickly as you would communicate positive news
  • Improve the company and yourself by taking advantage of company offered training and education


Team members leave for home uninjured every day.
  • Practice safety in everything you do
  • Step in and help other team members when needed
  • Live a healthy lifestyle in order to better perform your work tasks
  • Speak up about unsafe behaviors


Team members take responsibility for their own actions.
  • Hold yourself accountable for your own work
  • Attempt to maintain an even disposition regardless of the impact of the problem
  • Limit personal business on the job
  • Speak positively about team members, our company and our competition


You own this company – treat it as such and practice ownership behavior.
  • Maintain ownership of a customer complaint or problem until it is solved
  • Protect the company’s assets and spend capital and expense money as if it were your own – it is
  • Do a day’s work in a day